Thank you for shopping with Penelope Comfort. We value your trust and strive to ensure you are satisfied with every purchase. This Returns & Refund Policy explains how we handle product returns, replacements, and refunds for purchases made through our website.
Cash on Delivery Orders
All purchases made on our website are processed through cash on delivery. As payments are made upon receipt, please inspect your order carefully at the time of delivery.
Eligibility for Returns
We accept returns or exchanges only if:
The product you received is defective or damaged.
The product delivered is incorrect or does not match your order.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Return Process
To request a return, contact us at [email protected] within 7 days of receiving your order.
Provide your order details, a brief description of the issue, and clear photos (if applicable).
Our support team will review your request and provide instructions for returning the product if it qualifies.
Once your return is approved, the product must be shipped back to the address provided by our team.
Refunds
Since we operate on a cash on delivery basis, refunds are issued in one of the following ways:
If the item is defective or incorrect, we may offer a replacement product at no additional cost.
In rare cases, if a replacement is not possible, we will arrange a refund through a suitable method after verifying the issue.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
Used or damaged items not caused by delivery or manufacturing issues.
Items without original packaging or missing accessories.
Customized or special-order products.
Order Cancellations
Orders may be canceled before they are dispatched by contacting us at [email protected]. Once your order has been shipped, it cannot be canceled. Refusal to accept an order without valid reason may affect your ability to place future orders.
Damaged or Defective Products
If your product arrives damaged, please report it to us within 48 hours of delivery at [email protected]. Include photos of the damaged product and packaging for quicker resolution.
Exchange Policy
In cases where the product is defective or incorrect, we may offer an exchange instead of a refund, subject to product availability.
International Returns
As Penelope Comfort operates worldwide, international customers may experience longer processing times for returns. Shipping fees for international returns may vary based on location and circumstances.
Contact Us
If you have any questions about this Returns & Refund Policy or need assistance with a return, please contact us at:
Email: [email protected]
