Welcome to Penelope Comfort. This Shipping Policy explains how we process, handle, and deliver orders placed on our website. By placing an order, you agree to the terms outlined below.
Worldwide Shipping
Penelope Comfort proudly operates worldwide. We deliver our products — including bedroom equipment, living room accessories, and outdoor accessories — to customers across the globe. Delivery times may vary depending on your country and local postal or courier services.
Order Processing
Once your order is placed, it will be processed within 1–3 business days. You will receive an order confirmation via email once your order has been received and is being prepared for dispatch.
Cash on Delivery (COD)
All purchases on our website are completed using the cash on delivery payment method. This means you will pay the total amount to the delivery representative when your order arrives. Please ensure that the correct delivery address and contact number are provided at checkout to avoid any delays.
Shipping Timeframes
Local Deliveries: Typically delivered within 5–7 business days after processing.
International Deliveries: Usually delivered within 10–20 business days, depending on location and customs procedures.
Please note that unexpected delays due to weather, customs clearance, or courier operations may occasionally occur.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a notification with tracking details (if applicable). Tracking availability may vary based on destination and courier services used.
Shipping Charges
Shipping fees are calculated at checkout and may vary based on your location and the weight or size of your order. In some cases, promotional offers or free shipping may apply.
Incorrect Addresses
Please ensure all shipping details are accurate at the time of order. Penelope Comfort is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately at [email protected] before your order is dispatched.
Failed Deliveries
If a delivery attempt is made and no one is available to receive the package, the courier may attempt re-delivery or return the package to us. If a package is returned due to refusal or repeated failed delivery attempts, re-shipping fees may apply.
Customs, Duties, and Taxes
For international orders, customers are responsible for any applicable customs duties, import taxes, or fees imposed by their local government. Penelope Comfort is not responsible for these charges or any delays caused by customs clearance.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us immediately at [email protected]. We will work with our delivery partners to resolve the issue and ensure a replacement or suitable resolution.
Contact Us
If you have any questions about our Shipping Policy or need assistance with an order, please contact us at:
Email: [email protected]
